Privacy Policy

What this policy covers

• Who we are: Glamour, a booking platform for beauty services.
• What we collect: Profile info, booking history, location (optional), and payment details.
• Why: To connect you with salons, manage appointments, and improve our app.
• Your rights: You can access, correct, or delete your data at any time.

Welcome to Glamour ("we," "our," or "us"). We value your trust and are committed to protecting your personal data in compliance with applicable laws, including GDPR principles. This policy explains how we handle your information when you use our app and website (the "Service").

We collect only what is necessary to provide you with a seamless booking experience:

• Account Data: Name, email, phone number, and profile picture.
• Booking Data: Appointment history, selected services, and preferences.
• Location Data (Optional): To show you salons nearby. You can disable this in your device settings.
• Payment Information: Processed securely by our payment partners; we do not store your full card details.
• Device Data: IP address, device type, and OS version for security and troubleshooting.

We use your data to:

• Facilitate Bookings: Send your appointment details to the salon (Name, phone, service requested).
• Communicate: Send booking confirmations, reminders (SMS/Push), and important updates.
• Support: Assist you with cancellations or booking issues.
• Improve Glamour: Analyze usage trends to make the app better (using anonymized data).
• Security: Detect and prevent fraud or unauthorized access.

We respect your privacy. We do not sell your data. We share it only with:

• Partner Salons: Essential details (Name, phone, booking info) are shared only when you make a booking so they can provide the service.
• Service Providers: Trusted partners who help us run the app (e.g., SMS gateways, cloud hosting). They are strictly bound by confidentiality.
• Legal Authorities: Only if required by law.

We keep your data only as long as you have an active account.

• Active Accounts: Retained to provide booking history and loyalty points.
• Deleted Accounts: If you delete your account, we anonymize your data immediately. Some transaction records may be kept for legal/accounting purposes for up to 5 years.

You have full control over your data:

• Access & Correction: View and edit your profile directly in the app.
• Deletion: Request account deletion via the app settings.
• Opt-out: Unsubscribe from marketing emails anytime.
• Withdraw Consent: You can turn off location services or notifications in your device settings.

To exercise these rights, contact us at support@glamour.tn.

If you leave a review for a salon, your first name and review content will be visible publicly. Please do not include sensitive personal info in reviews.

For any privacy questions or data requests:

• Email: support@glamour.tn
• Address: Qubit Innovations, Tunis, Tunisia.