Support

Find a salon by type of service, neighbourhood or name, on glamour.tn or in the Glamour app. Pick the service, the professional if you have a preference, then a time slot. You need a Glamour account to confirm: it lets the salon expect you and lets you find your appointments.

Yes. As soon as you confirm, the slot is yours, with no call to the salon. The appointment shows up right away in your bookings, on the website and in the app.

Booking is free and Glamour never asks you to pay online. You pay for the service at the salon, on the day, with a payment method the salon accepts.

Yes, from your bookings, as long as the appointment hasn't started: pick a new slot, no call needed. If you move it shortly before the planned time and then cancel, the cancellation counts as late.

You can cancel from your bookings until the appointment starts. Glamour charges no cancellation fee. A cancellation made shortly before the appointment is recorded as late: the app tells you so, and repeated late cancellations count, at half weight, like no-shows. Cancel as early as you can, so the slot goes to someone else.

The salon can report you as absent. You are notified and can dispute it if you were there. Repeated no-shows first lead to a warning, then to a temporary suspension of your account.

Yes. Before every appointment you get an SMS reminder on your account's phone number, and a notification if you use the Glamour app. Nothing to set up.

Every review is tied to an appointment booked on Glamour: only clients who booked can leave one. Our team reads each review before it is published on the salon's page.

Follow the account deletion steps. Your personal data is then deleted, except what the law requires us to keep for a limited time.

Email support@glamour.tn with the salon and the date of the appointment. We usually reply within 24 hours.