Question 1

What types of beauty services can I book?

Accepted Answer

Glamour lets you book the full range of beauty and wellness services available in Tunisian salons and spas. Through the app you can reserve haircuts, professional blowouts, keratin and protein smoothing treatments, and full hair colouring sessions including highlights and balayage. For nail care, you can book manicures and pedicures with your choice of technician. Wellness services include facial treatments, laser hair removal, hammam sessions, and relaxation or deep-tissue massages. Wedding packages are also available, letting you coordinate hair, makeup, and nail appointments for the big day in a single booking. All reservations are confirmed instantly in real time. You can browse stylist profiles, read verified customer reviews, and compare prices before making a choice. The service is completely free to use — you pay only at the salon on the day of your appointment. Glamour currently operates in Tunis, Sousse, Hammamet, Djerba, and other Tunisian cities.

Question 2

Is booking through Glamour free?

Accepted Answer

Yes, Glamour is completely free to use. There are no subscription fees, no booking fees, and no hidden charges. You download the app, browse available salons and stylists near you, choose your service and preferred time slot, and confirm your appointment — all at no cost. Payment for the beauty service itself is made directly at the salon on the day of your visit, using whatever payment method the salon accepts. Glamour earns its revenue from the salons it partners with, not from customers. This means you always get access to real-time availability, verified reviews, and instant booking without paying anything extra. Whether you are booking a simple haircut or a full wedding package, the platform remains free for every customer in Tunisia.

Question 3

Are partner salons trustworthy?

Accepted Answer

Every salon and beauty centre on Glamour goes through a thorough vetting process before being listed on the platform. Our team reviews each establishment's qualifications, hygiene standards, service quality, and customer feedback before approving them as a partner. Once live, salons are continuously monitored through the review system. Every review and photo you see in the app comes from a verified customer who actually completed a booking through Glamour — anonymous or unverified reviews are not published. If a salon's rating falls below our quality threshold or if we receive serious complaints, we investigate and can suspend or remove them from the platform. This quality control process means you can book with confidence, knowing that every listed salon has been approved and is actively monitored for service standards.

Question 4

Can I reschedule or cancel my appointment online?

Accepted Answer

Yes, Glamour gives you full flexibility to manage your appointments directly from the app. If your plans change, you can reschedule or cancel your booking without needing to call the salon. Simply open the app, go to your upcoming appointments, and choose to modify or cancel. The ability to cancel or reschedule is subject to each salon's individual cancellation policy — some salons allow free cancellation up to a certain number of hours before the appointment, while others may have different terms. The salon's cancellation policy is clearly displayed on their profile page before you confirm your booking, so you always know the terms in advance. Last-minute cancellations may incur a fee depending on the salon's policy. We recommend cancelling or rescheduling as early as possible to avoid any charges.

Question 5

Will I receive appointment reminders?

Accepted Answer

Yes, Glamour automatically sends you reminders so you never miss a beauty appointment. Once your booking is confirmed, you will receive a confirmation notification immediately. As your appointment approaches, the app sends push notifications to remind you of the date and time. You will also receive an SMS reminder to your registered phone number, ensuring you get the alert even if your phone notifications are off. The reminder system is designed to give you enough advance notice to prepare — including travel time to the salon. Reminders are sent automatically for every booking and require no manual setup on your part. If you need to make changes after receiving a reminder, you can still modify or cancel the appointment through the app, subject to the salon's cancellation policy.

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